Refund and Cancellation Policy for Beachwood Film Studios Ltd
**Effective Date:** 1-10-2024
Beachwood Film Studios Ltd
107a Haviland Rd, Bournemouth, BH7 6HJ
Phone: 01202022205
Email: info@beachwoodstudios.co.uk
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At Beachwood Film Studios Ltd, we aim to provide flexibility for our clients while maintaining fair and transparent business practices. Please review our refund and cancellation policy before making any bookings or purchases.
1. **Booking Cancellations (Studio Rentals, Production Services, Equipment Rentals)**
- **Cancellation 72 Hours or More Before Booking Date:**
Clients may cancel their booking for a full refund, provided the cancellation is made at least 72 hours before the scheduled booking date.
- **Cancellation Between 48 and 72 Hours Before Booking Date:**
If a cancellation is made between 48 and 72 hours before the booking date, a 50% refund will be issued.
- **Cancellation Less Than 48 Hours Before Booking Date:**
Cancellations made less than 48 hours before the booking date are non-refundable. No refunds will be issued for cancellations made within this time frame.
- **Rescheduling:**
Clients wishing to reschedule must do so at least 48 hours before the original booking date. Rescheduling requests made with less than 48 hours' notice may be subject to an additional fee, depending on availability.
2. **Event or Workshop Cancellations**
- **Cancellation 72 Hours or More Before Event:**
A full refund will be issued for cancellations made at least 72 hours before the event or workshop date.
- **Cancellation Between 48 and 72 Hours Before Event:**
A 50% refund will be issued for cancellations made between 48 and 72 hours before the event date.
- **Cancellation Less Than 48 Hours Before Event:**
No refunds will be provided for cancellations made within 48 hours of the event date. However, we may offer the option to transfer your booking to a future event, depending on availability.
3. **Refund Process**
Refunds will be processed within 7-10 business days of the cancellation confirmation. All refunds will be issued via the original payment method used at the time of booking. If the payment was made by credit/debit card, please allow additional time for your bank to process the refund.
4. **Non-Refundable Items and Services**
- **Digital Products:**
All sales of digital products (e.g., video content, digital downloads, etc.) are final and non-refundable.
- **Custom Services:**
Deposits for custom production services are non-refundable once work has commenced. If a cancellation is made after work has started, clients may be liable for any costs incurred up to the point of cancellation.
5. **Force Majeure**
In the event of unforeseen circumstances beyond our control (e.g., natural disasters, government regulations, etc.), we reserve the right to cancel or reschedule your booking. In such cases, clients will be offered a full refund or the opportunity to reschedule without any additional fees.
6. **Contact Information**
For any questions regarding cancellations or refunds, please contact us at:
**Beachwood Film Studios Ltd**
Address: 107a Haviland Rd, Bournemouth, BH7 6HJ
Phone: 01202022205
Email: info@beachwoodstudios.co.uk
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By proceeding with your booking or purchase, you agree to the terms outlined in this Refund and Cancellation Policy.
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All Rights Reserved.